Popular hotels
Tips
Top-rated hotels
Cheapest hotels
Where to stay
About Vail

Hotels in Vail

Search and compare Vail, CO hotels from hundreds of travel sites and save.

Vail, United States
Nov 29 — Nov 302
...and more

Refine Your Search

Star ratings
Guest Ratings
Amenities
Freebies
See all filters

Popular hotels in Vail

Discover well-known properties in Vail that are favored by visitors more than others. There are 2,931 hotels in Vail and price data was last updated on November 22, 2024. The average price for a hotel in Vail is $547/night.
These hotels are among the most popular properties in the Vail area. Change the dates at the top of the page to see more options in Vail.
Filter by star ratings
All filters
728 West Lionshead Circle, Vail, CO, United States
Winter wonderland with a full-service spa Jump on the free ski shuttle for a day on the slopes before returning to The Ritz-Carlton Residences, Vail for a drink at the bar/lounge and comforts including an outdoor pool and a full-service spa. Weekly housekeeping is available. The Ritz-Carlton Residences, Vail offers 210 accommodations with fireplaces and washers/dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Televisions come with cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, microwaves, separate dining areas, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
9.2
Excellent
168 reviews
Location
1.1 mi from city centre
$1,013
701 West Lionshead Circle, Vail, CO, United States
Luxurious ski hotel with 2 spa tubs The Lion offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and complimentary wireless internet access. Weekly housekeeping is available. The Lion offers 84 air-conditioned accommodations with bathrobes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly. 2 spa tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Pool
Free Wi-Fi
Airport shuttle
9.5
Excellent
27 reviews
Location
0.9 mi from city centre
715 West Lionshead Circle, Vail, CO, United States
The Hythe, a Luxury Collection Resort, Vail is located in Vail, 984 feet from Eagle Bahn Gondola -19. The resort has a spa center and hot tub, and guests can enjoy a meal at the restaurant or a drink at the bar. Private parking is available on site. Featuring plush beds and ample seating, the rooms at the The Hythe, a Luxury Collection Resort, Vail include tea and coffee making facilities and a fridge. All luxurious rooms are soundproofed and feature modern decor. At the The Hythe, a Luxury Collection Resort, Vail guests can enjoy body treatments, massages and manicures. The on-site fitness center offers cardio equipment, free weights, and views of the mountain. There is a 24-hour front desk, a cash machine and gift shop at the property. This resort has a ski school and ski storage space and ski equipment hire and bike hire are available. You can engage in various activities, such as skiing and golfing. Adventure Ridge is 1640 feet from Vail Marriott Mountain, while Pride Express -26 is 0.7 mi from the property. The nearest airport is Eagle County Regional Airport, 28 mi from the property.
Free Wi-Fi
8.3
Excellent
208 reviews
Location
0.9 mi from city centre
174 Gore Creek Dr, Vail, CO, United States
Hotel with 2 restaurants, steps from Vail Ski Resort 2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Weekly housekeeping is available. The Lodge at Vail, A RockResort offers 165 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly. 2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
8.2
Excellent
288 reviews
Location
0.0 mi from city centre
242 East Meadow Drive, Vail, CO, United States
Comfortable hotel near Vail Ski Resort An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and valet parking. Housekeeping is available on request. Austria Haus offers 25 air-conditioned accommodations with DVD players and safes. Beds feature down comforters and premium bedding. Premium satellite television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily. An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
9.4
Excellent
215 reviews
Location
0.1 mi from city centre
1300 Westhaven Drive, Vail, CO, United States
Luxurious slopeside hotel with a full-service spa With direct access to the slopes, Grand Hyatt Vail makes guests feel at home with amenities like a full-service spa and an outdoor pool. Grand Hyatt Vail offers 285 accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. 3 spa tubs are on site along with an outdoor pool. Other recreational amenities include ski-in/ski-out access, a steam room, and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
8.5
Excellent
335 reviews
Location
1.5 mi from city centre
675 Lionshead Place, Vail, CO, United States
Luxurious ski hotel with ski-in/ski-out access Ski into The Arrabelle at Vail Square, A RockResort, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an outdoor pool and massage/treatment rooms. Housekeeping is available once per stay. The Arrabelle at Vail Square, A RockResort offers 62 accommodations with fireplaces and iPads. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include MP3 docking stations and safes. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis. Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
9.3
Excellent
424 reviews
Location
0.8 mi from city centre
20 Vail Road, Vail, CO, United States
Luxury spa hotel near Vail Ski Resort Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include an outdoor pool, a health club, and a bar/lounge. Sonnenalp offers 128 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
Pool
Free Wi-Fi
9.1
Excellent
226 reviews
Location
0.3 mi from city centre
1 Vail Road, Vail, CO, United States
Winter wonderland with a full-service spa After a day on the slopes, return to Four Seasons Resort Vail to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an outdoor pool and a full-service spa. Four Seasons Resort Vail offers 121 air-conditioned accommodations with fireplaces and iPod docking stations. Beds feature down comforters. LCD televisions come with cable channels, DVD players, and pay movies. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
9.0
Excellent
135 reviews
Location
0.3 mi from city centre
16 Vail Road, Vail, CO, United States
Luxurious ski hotel with 3 spa tubs After a day on the slopes, return to The Sebastian - Vail to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an outdoor pool and a full-service spa. Housekeeping is available on request. The Sebastian - Vail offers 107 accommodations with iPod docking stations and DVD players. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Vail hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily. 3 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Free Wi-Fi
8.5
Excellent
224 reviews
Location
0.2 mi from city centre

Tips for booking hotels in Vail

Gain useful insights and advice for booking the perfect stay in Vail. Price data is based on averages over the past 12 months and was last updated on November 22, 2024.
Cheapest month:May
Most expensive month:July
Average price in Vail:$547/night
Cheapest price found:$51/night
Cheapest day:Monday
Most expensive day:Wednesday
$308 - $904
Average price per night / 3-star hotel. Prices are not fixed and may vary with time.
$419 - $623
Average price per night / 3-star hotel. Prices are not fixed and may vary with time.

Top-rated Vail hotels

Browse through properties in Vail that have received the highest ratings from guests. There are currently 2,931 properties in Vail and data was last updated on November 22, 2024.
Some of the best Vail hotel options as decided by our users. Take a look at user reviews to learn why these properties were rated the best.
Show all 2,931 hotels
Vail, CO, United States
0.7 mi from city centre
$623
Avg. per night

Cheapest hotels in Vail, Colorado

Discover affordable stays in Vail that provide a quality experience without breaking the bank. Hotels in Vail can be found for as low as $160 per night. There is currently one property in Vail that can be booked for this price. Marriott's StreamSide Birch at Vail is one of the hotels that can be booked for the lowest price in Vail. Price data was last updated on November 22, 2024
These Vail properties charge the lowest price per night of those we've come across. If you have the flexibility, change the dates selected to compare prices.
Show all 2,931 hotels
2284 South Frontage Road West, Vail, CO, United States
2.6 mi from city centre
Pool
Free Wi-Fi
Parking
$160
Avg. per night
1000 Lions Ridge Loop, Vail, CO, United States
1.3 mi from city centre
Free Wi-Fi
$165
Avg. per night
231 East Gore Creek Drive, Vail, CO, United States
0.0 mi from city centre
Free Wi-Fi
$170
Avg. per night
4695 Vail Racquet Club Drive, Vail, CO, United States
4.5 mi from city centre
Free Wi-Fi
$180
Avg. per night
250 South Frontage Road West, Vail, CO, United States
0.5 mi from city centre
Free Wi-Fi
Parking
$200
Avg. per night
2284 South Frontage Road West, Vail, CO, United States
2.6 mi from city centre
Pool
Free Wi-Fi
Parking
$209
Avg. per night
2211 N Frontage Road West, Vail, CO, United States
2.5 mi from city centre
Free Wi-Fi
$218
Avg. per night
1500 Matterhorn Circle, Vail, CO, United States
1.7 mi from city centre
Pool
Free Wi-Fi
Parking
$223
Avg. per night
Vail, CO, United States
0.1 mi from city centre
Air Conditioning
$235
Avg. per night
680 Lionshead Place, Vail, CO, United States
0.9 mi from city centre
Free Wi-Fi
$248
Avg. per night
386 Hanson Ranch Road, Vail, CO, United States
0.2 mi from city centre
Free Wi-Fi
$248
Avg. per night
Vail, CO, United States
0.3 mi from city centre
$254
Avg. per night
Vail, CO, United States
0.2 mi from city centre
Air Conditioning
$263
Avg. per night
1300 Westhaven Drive, Vail, CO, United States
1.5 mi from city centre
Free Wi-Fi
$265
Avg. per night
200 Vail Road, Vail, CO, United States
0.1 mi from city centre
Free Wi-Fi
$278
Avg. per night

Hotel prices in Vail

Get a sense of the average price and most popular properties to stay in Vail to help you budget for your trip accordingly. Hotels that are booked the most in each class receive the “Most popular” badge. Hotels with the “Best value” badge are the most popular hotels in Vail at attractive prices. Price data was last updated on November 22, 2024.
Some of the best options for booking a hotel in Vail categorized by hotel class. We've highlighted the most popular properties according to our users as well as the best value within each hotel class.
4 stars +
701 West Lionshead Circle, Vail, CO, United States
141 East Meadow Drive, Vail, CO, United States
3 stars
231 East Gore Creek Drive, Vail, CO, United States
680 Lionshead Place, Vail, CO, United States
4695 Vail Racquet Club Drive, Vail, CO, United States
242 East Meadow Drive, Vail, CO, United States
2284 South Frontage Road West, Vail, CO, United States
2 stars and under
1500 Matterhorn Circle, Vail, CO, United States

Other accommodations in Vail

Find the perfect hostel, theme hotel, or vacation rental for your stay in Vail. There are 2,931 hotels in Vail and price data was last updated on November 22, 2024. The average price for a stay in Vail is $547/night.
Show all 2,931 stays
1 Vail Road, Vail, CO, United States
0.3 mi from city centre
Free Wi-Fi
$674
Avg. per night
1300 Westhaven Drive, Vail, CO, United States
1.5 mi from city centre
Free Wi-Fi
$265
Avg. per night
1300 Westhaven Drive, Vail, CO, United States
1.5 mi from city centre
Free Wi-Fi
$301
Avg. per night
20 Vail Road, Vail, CO, United States
0.3 mi from city centre
Pool
Free Wi-Fi
$481
Avg. per night
728 West Lionshead Circle, Vail, CO, United States
1.0 mi from city centre
Free Wi-Fi
$1,158
Avg. per night

Where to stay in Vail

Explore different neighborhoods and areas within Vail to find the perfect location for your stay. Map data was last updated on November 22, 2024.
Scroll to and zoom in on the areas in Vail you plan on visiting to find nearby properties. More information on a given hotel can be accessed by clicking the hotel's name within the map.

About Vail

Vail is a charming mountain town etched with snow-capped peaks and blue skies. One of Colorado’s premier skiing destinations, Vail is an outdoor activity hub complemented by the looming Vail Mountain, which stands at more than 3,500 metres above sea level.

Things to do in Vail

Visit the Vail Mountain Resort for some of the best skiing in the world. You can choose between nearly 200 runs or the seven legendary back bowls. Stop in at Vail Village or Lionshead for gear rental and when you’ve worked up an appetite, grab a bite to eat with mountainside views at Game Creek Restaurant.

Embrace Vail’s alpine habitat at the Betty Ford Alpine Gardens, located at the foot of Vail Mountain. Browse the informational displays in the Education Centre, stroll through the alpine rock garden and stop in at the mountain meditation garden for quiet reflection.

For a dose of history, head to the Colorado Ski Museum and Hall of Fame. Learn about the evolution of skis, explore the history of the National Ski Patrol and browse the exhibits from the 10th Mountain Division, the ski troopers of World War II.

Embark on a journey along the Booth Falls Trail. This strenuous hike takes you up more than 900 metres in elevation, passing lakes, waterfalls and aspen forests. Soak up views of the impressive natural scenery, which includes small fields of wildflowers.

Getting around Vail

Vail is served by Eagle County Airport, located less than 50 kilometres west. Much of the town is pedestrian-friendly, with access to shuttle buses and hybrid electric buses. To explore the surrounding region, it’s best to travel around by car.

Facts about staying in Vail

Find useful tips and insights about staying in Vail to help you make the most of your experience. FAQs were last updated on November 22, 2024.
  • What are the best hotels on Gore Creek Drive in Vail?

    Sitzmark Lodge is one of the best hotels in Vail due to its numerous amenities and its prime location. In this hotel, you will find a heated outdoor pool perfect for relaxation, a workout room, and barbeque facilities. The lodge is also close to Vail’s famous pedestrian shopping district. Even better, the lodge is a short distance from Gore Creek, perfect for those who’d like to explore nature during their stay in Vail. A more budget-friendly alternative is Hotel Gasthof Gramshammer, one of the best heap hotels in Vail. This charming Austrian-themed hotel has a hot tub, offers complimentary breakfast, and is very close to multiple restaurants. Vail Center Place is another good lodging option if you are looking for a cozy room with a fireplace located right in the city center.

  • Are there kid-friendly hotels in Vail?

    Finding kid-friendly hotels in Vail is essential if you are traveling with your children. We recommend checking out the Sebastian-Vail, which offers plenty of family-friendly amenities. This hotel has a game room that the whole family will love and an all-seasons outdoor pool, so the kids can swim outside regardless of when you are visiting. You can also take the kids to the nearby Colorado Snowsports Museum and Hall of Fame—a budget-friendly choice because there is no charge to access the Museum. Multiple shopping and dining options are also just a short distance away. Tivoli Lodge is another family-friendly hotel in Vail. Each room includes a mini-fridge, microwave, and coffee maker for your convenience, and a paid breakfast buffet is available. You may enjoy taking the kids whitewater rafting or horseback riding at nearby Vail Stables. This hotel also has bicycle rentals available to take out on the various trails.

  • How do I find a peaceful and quiet hotel in Vail?

    DoubleTree by Hilton, located in the West Vail neighborhood, is one of the most peaceful Vail hotels. This hotel has three restaurants and five massage treatment rooms, which by themselves are enough to make your stay there worthwhile. Other amenities include an outdoor heated pool, a hot tub, and a patio with outdoor fireplaces, where you can relax as you sip your drink of choice. This hotel also has a 24-hour fitness center on-site and provides board games and puzzles if you’d like to enjoy a quiet night in your room. For guests traveling with pets, DoubleTree is a pet-friendly hotel. In the East Vail neighborhood, Tucker Mountain at Center Village by Copper Mountain Lodging is another good option if you’re seeking a cheap hotel located in one of the quiet neighborhoods in Vail. This lodge is a short distance from Copper Mountain and includes a fitness center, a sauna, and relaxing spa baths in its rooms.

  • What neighborhoods in Vail have the best restaurants?

    In Vail Valley, you will find many popular dining options, from budget-friendly joints to more upscale fine dining restaurants. We recommend Sweet Basil Restaurant, a trendy spot offering a slew of delicious options for lunch and dinner. This restaurant was voted “Colorado’s Most Popular Restaurant” by Zagat, so we recommend that you make a reservation well in advance to get the best seats in the house. Mountain Standard is another unique restaurant in this Vail neighborhood; you can enjoy a meal here that has been cooked on an open wood fire. This stylish gastropub is a more casual eatery created by the same team as Sweet Basil. The menu offers many amazing dishes, from pork shank to Piri Piri chicken, in addition to wine, beer, and cocktails.

  • What are the best hotels in Vail?

    Grand Hyatt Vail is a very popular hotel in Vail with a score of 8.5 from 335 reviews. Highline Vail - a DoubleTree by Hilton (8.0 from 154 reviews) and Tivoli Lodge (8.8 from 747 reviews) are also highly rated Vail hotels based on recent feedback from HotelsCombined users.

  • What is a good hotel near Vail Ski Area?

    With a rating of 8.8/10 from 747 reviews, Tivoli Lodge is a hotel close to Vail Ski Area that is well recommended by HotelsCombined users.

  • What is a good hotel in Vail near Lionshead Ski Area?

    Grand Hyatt Vail is rated 8.5 from 335 reviews and is close to Lionshead Ski Area.

  • Is there a good hotel near Gondola One?

    747 HotelsCombined reviews of Tivoli Lodge score it 8.8/10, making it a highly recommended hotel near Gondola One.

  • How much do hotels in Vail cost?

    Searches in the last 72 hours suggest an average price of around $1,279/night is normal for a hotel in Vail. 4-star and 5-star hotels in Vail had average prices of $411/night and $495/night, respectively.

  • How much is a cheap hotel in Vail?

    HotelsCombined users have found cheap hotels in Vail starting from $161 per night in the last 3 days. For the weekend of Nov 29 to Dec 1 specifically, prices in Vail are around $405 per night or higher.

  • How much is a hotel in Vail tonight?

    A hotel in Vail tonight has an average price of $503, but some deals have been found for as low as $503 in HotelsCombined searches over the last 72 hours. Prices in Vail are changing frequently.

  • What is the cheapest month to book a hotel in Vail?

    The cheapest month to book a hotel in Vail is May ($308). Conversely, the most expensive month to stay in Vail is July ($904).

  • What is the cheapest day to book a hotel in Vail?

    The cheapest day to stay in Vail is Sunday ($419). On the other hand, travelers can expect to pay the most on Tuesday, when the average nightly price is $623.

  • What are some other cities to stay in when visiting Colorado?

    In addition to Vail, travelers opt to visit Denver when visiting Colorado. Colorado Springs is also a popular choice to visit.

  • How many hotels are there in Vail?

    In total, there are 2,931 hotels to choose from in Vail, compared to 47,579 properties in Colorado.

  • What are the most popular landmarks to visit in Vail?

    There’s so much to see and do in Vail, but we’ve found that the most popular landmarks are Vail Ski Area, Lionshead Ski Area, and Gondola One. You’ll want to stay in Vail to visit Vail Ski Area, Vail to visit Lionshead Ski Area, and Vail to visit Gondola One.

See more FAQs

Find better results for your stay in Vail

Millions of Reviews
Real ratings and reviews from millions of guests, just like yourself. Book your perfect stay with confidence!
Best Hotel Deals
HotelsCombined sources over 3 million hotels and properties and compiles them in one place so you can compare the ideal accommodation.
Free Cancellation
Plans change — we get it. And that’s why you can search and book hotels and accommodations on HotelsCombined from agencies that offer free cancellation