Steam and spa were out of order. A real disappointment when it is so cold out. Fitness room closed for renos. The lobby smelled so badly of cigarettes that I could not stand to stay to sit and enjoy my expensive hotel surroundings. Room service was incredibly expensive. Breakfast daily for €30?! Way too expensive. Internet was down for a time, and the only notice was a sign in the elevator, with instructions how to log in to new network. The room was okay. Bed was too hard. Nice linens. The shower was TERRIBLE. if I had been two inches bigger I literally could not have gotte in the door!! As it was I had to back up my naked body to the ice cold metal shef just to get inside! Hot water surged with icy cold.