Staff friendly and apologetic after I dropped my bag at the hotel at 9am, when I arrived back at 4:30 they advised my bag was in the room. in the room no sign of my bag, called concierge and advised them..... 1 hour later I went down to the desk and enquired about my bag, they advised me that someone had taken it up. 30mins later I called them back, No bag... finally two hours later knock knock at the door and my bag had finally been delivered. I found staff where under the pump, lacking customer service and quite rude when talking to me and other guests