Banyan Tree Bangkok

Guests have expressed significant dissatisfaction with the service and cleanliness at the hotel, feeling that the service staff were unhelpful and that the facilities were not adequately maintained. Many reviewers noted the presence of unpleasant odors and unhygienic conditions, which detracted from their overall experience. While some guests appreciated the location and the amenities on offer, others felt that the hotel did not live up to its reputation and standard of luxury. Overall, while there are positive aspects such as attentive staff and good amenities, the prevailing sentiment reflects a need for improvements in service quality and cleanliness.