Easy check in upon arrival, although a little confusion as to rewards on the Crown rewards card due to one card used to pay for the room and another to be used for incidentals. The sparkling wine was not in the room upon arrival and took several calls to reception to have it delivered. Valet parking is a god-send and all staff were friendly and courteous. The hotel is in a great location with trams outside the door which can take you into the CBD, and is also walking distance to Southbank promenade for restaurants and bars.