the staff in lotte are very good in English thus I do not have problems communicating with them .they are very helpful and will go extra miles in helping me.i really enjoyed my stay a lot .it's the best service n best location hotel I have ever stayed from all the hotels I have stayed .this is really the best .it has airport bus stop located just in front of the hotel 16,000won per person with just 1hour10mins ride.i would definitely recommend this hotel and would love to stay here whenever I visit Seoul .Thank u so much for your hospitality LOTTE HOTEL THUMBS UP!!