I only like Spa in this hotel, specially jacuzzi. Very disappointed with staff, assistance is very poor. We requested help to connect WiFi in room and get contacted the next day once we already checking out. The key access was disconnected before check out so we used to get reception activate it for 1 hour more. We requested concierge service to approach us collect luggage, no one appear. This is not 5 star hotel, I would rate it as 3!