The service at the hotel was one of the best that I have ever seen anywhere in the world. I might add that I have over 25 years of experience and training in hospitality in some of the better known restaurants in Melbourne, including a few five star hotels such as Regent Hotel, Sofitel Hotel and others. Upon our arrival we were greeted by ERSA and the way she handled everything was EXCELLENT. She would go our of her way to greet us during our stay at the hotel. The service at breakfast was unbelievable - with beautiful smiles, nothing was a problem. I am still a bit stunned by the quality of the service and I am not easily pleased !