The room and bed were huge and very comfortable. The staff didn't seem to know what they were doing. I asked about the best shopping mall to go to, and the reception staff told me City Center Mall was a 15 minute walk away. Luckily the doorman overheard and told me there was a free shuttle bus in a few minutes. 15 mins is not a long walk but in Doha heat it's not pleasant. City Center is the worst mall I've been to. it took a taxi driver to recommend another place to go to. housekeeping didn't know where the pool was, the restaurant staff didn't know where the fitness centre was and the fitness centre staff asked why I didn't have a local Qatari mobile number! How many international guests at a hotel would have a local phone number?? Navigating around 5 hotel towers was so confusing. and speaking of 5 towers, the pool area was way too small for that many hotel rooms.