2 Positives, The Discovery Centre and food at Infinity restaurant. Everything else is way below standard! There are severe teething issues and lack of communication between the different divisions of the resort. Staff had either no knowledge or half pieces of information about the different aspects of the resort. There was also no information in the rooms about the resort or island and the amenities provided. The supposed spa was a converted hotel room and was lacking ambience and service. Also, I had called a couple of weeks in advance to book the ferry transfer from Hamilton Island to Daydream and to include a roll away bed only to find out that neither had been arranged when I arrived. I had to rebook the ferry service at Hamilton Island. In addition, our suitcases were misplaced and the staff insisted on blaming the ferry service although we had seen that the suitcases had been unloaded from the ferry to the island! They refused to listen to us until we asked to speak to the resort manager. It turns out the suitcases were on the island in another room! The resort manager was very helpful to be fair and reassured us that they would find the suitcases. The food at both Graze and Inkstone were below standard and too expensive for the quality of food. The Infinity restaurant which is an Asian fusion restaurant was the saving grace and was good. My parents' room had no TV or telephone service. The Wifi throughout the resort was horrendous.