Overall the staff is nice and helpful, especially the cleaning/room-service staff. The cons are not few. 1- The location is very good (with many restaurants around) but the access to it and leaving it is very hard and sometimes risky to and from Medinah Road. 2- The parking is free but the access to it needs your room card, which does not always work. You will have to keep re-inserting it. The parking slots are ridiculously small. You can park but you may need to leave the car through the roof! 3- The rooms are smaller than they seem. The toilets are even smaller and the showering spot has no door, so you end up with a lake in the toilet. Tip: to keep the room clean, use a separate slipper for the toilet. 4- The breakfast choices are sadly limited. I stayed for 4 nights. The same items did not change and they are not that delicious anyway.