We stayed in a serviced apartment on the other side of the road. So, we couldn't enjoy the facilities in the hotel area where reception was located. The canteen was closed during the Christmas period anyway. The 24-hour reception was great. The apartment had underground parking spot. It had two bedrooms and one had suite. Both doors of shower had water leaking which was quite annoying. The living room was quite big with study desk. The free WIFI was pretty good. It has washing machine and dryer that were very handy. It had all the facilities for cooking, but we didn't use because it was so close to the Box Hill shopping centre. If the sofa could be converted to a bed, it would be great.