One of the most shocking is westin Kuala Lumpur becomes not like before .. It seems 4 star or maybe 3star becouse of the following : 1-service was not good .. they take long time to bring what you need as gust (for me i order towels take a long time!!!) 2-i request from the reception to put and telephone on my room they make me happy my calling maintenance but no body shown more than 5 noghts which is my stay there !! 3-bad furniture of the hotel seems we are on 2000 not 2017 .. 4-there is no Sound insulators so i know when my neighbor room in upper floor or even beside me take a shower or ever using water .. 5-they put an used tawel instead of change it !!! So is that an 5 star hotel (FyI i'm put the the towels on floor but as I mentioned no body take seriously that's should be an westin hotel ) 6-i change my room 3 times due to hole in window which made noisy . 7-dust are everywhere and i found ant on my bed .. 8-on bathroom the tap collecting water due to problem in it .. no body fixed as usual here . So can anyone told me that a 5 star hotel !!!